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Window and door delivery terms

1. PRICES

  • Ex-factory in Alavus (FCA) or delivered (CPT) at work site by vehicle, including applicable VAT. When transport is included in the purchase price, Alavus Ikkunat Oy requires unobstructed access to the delivery address and a designated, appropriate unloading location (hard platform and sufficient room). Alavus Ikkunat Oy has the right to charge the customer after the delivery for costs caused by reorganisation of cargo transport or possible used of hiab unloading equipment if the requirements set by the supplier for appropriate delivery have not been arranged by the customer.

2. RECLAMATIONS

  • Possible reclamations regarding products or deliveries must be made in writing within eight (8) days of receipt of the goods.
  • Transport damage must be noted in the waybill.
  • Possible return of goods must be agreed upon in advance.

3. HANDLING AND TRANSPORT OF PRODUCTS

  • Products must be handled with care and properly protected when stored to prevent damage. Responsibility for damage is transferred to the customer when the goods are received.

4. WARRANTY

Windows and balcony doors

  • For carpentry work, Alavus Ikkunat Oy provides a warranty as per RYHT 2000 (36 months) on materials used in manufacturing and production work.
  • Alavus Ikkunat Oy does not provide a warranty for dark wooden windows.
  • The warranty for factory installations is two years from the time of installation.
  • A five-year warranty for non-permeability of insulation glass is provided by the manufacturer of the insulation glass. The warranty does not cover breakage of the glass.
  • The warranty is in force only if the windows and balcony doors have been stored, installed and maintained according to the instructions provided.


Exterior an interior doors 

  • Alavus Ikkunat Oy provides a ten-year warranty against warping and a two (2) year structural warranty for its exterior doors and a two (2) year structural warranty for interior doors.
  • Black, dark brown and dark grey exterior doors are not covered by a warranty against warping
    due to strong temperature variations.
  • Warranty against warping requires that the door is installed and maintained according to instructions and that it has not been damaged by water or sun. Door panels may bend slightly as a result of weather conditions, but never more than 5mm. RT card 42-10643 allows a level variation of 4mm for new doors and 5mm during annual warranty inspections.

Structural warranty includes: functionality of doors and fittings, durability of door panel paint.

  • The warranty also covers flaws that exceed the guideline values of the RT card 42-10643.
  • The warranty for factory installations is two years from the time of installation.
  • Alavus Ikkunat Oy does not provide a warranty for a door if installation and maintenance instructions have not been followed.

 

5. OTHER TERMS

  • We reserve the right to make changes not announced in advance in product and structural development.
  • Due to continuous product development we also reserve the right to deliver standard products that differ from those in our product photos.
  • In all other cases we adhere to the General procurement and delivery terms for construction products (RYHT 2000).
  • If the customer changes the delivery time on the order confirmation, Alavus Ikkunat Oy has the right to charge 15.00€/platform/beginning week (incl. VAT 24%) for storage.


Also read product receiving instructions

Also read the General agreement terms for construction carpentry products 2002

Also read the General procurement and delivery terms for construction products RYHT 2000

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